Frequently Asked Questions
Everything you need to know about your next Timex timepiece.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for watches?
We offer a 30-day return policy for all unworn timepieces in their original packaging. Please ensure the protective film on the watch face remains intact for a full refund.
Do Timex watches come with a warranty?
Yes, all Timex watches are covered by a one-year limited manufacturer's warranty against defects in materials and workmanship from the date of purchase.
Are your watches water-resistant?
Most of our watches are water-resistant to at least 30 meters. Please check the specific product description or the case back of your watch for the exact ATM rating.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I have my watch strap resized?
Yes, many of our metal bracelet models feature adjustable links. We recommend visiting a local jeweler for professional resizing to ensure a perfect fit without damaging the band.